Reporting Spam using SpamGrabber
Users with Microsoft Outlook 2007, Outlook 2010 or Outlook 2013 can now use SpamGrabber - a plugin that makes reporting spam (false negatives) very easy.
Please follow this guide to setup SpamGrabber:
Configuring the SpamGrabber Reporting Address
How to use the SpamGrabber function:
When only using our inbound filter, ScanMailX, there are no requirement from our side to use SPF (Sender Policy Framework) record in DNS but we would strongly advice you to use it anyways.
ScanMailX works with all email systems where you are the owner of the domain. This includes all mail servers and operating systems including:
Our servers store your emails for up to 10 days in case your mail server is down.
Unfortunately not. Viruses can still enter your network and your PC through any other media you work with and you should still make sure to have your anti-virus software updated. Our services protect you from viruses in incoming emails, but not from entry through browsing, CDs, DVDs or USB keys.
To register a domain for our services is quite straightforward. All you have to do is enter the domain you want register with ScanMailX and then ask your internet provider, your web / mail hosting company or yourself to change your domain's MX record in DNS so that mx-scanmailx.com has lower preference than your own server. It is typically only a few lines of text and thus a minutes worth of work. We will then automatically see those changes in DNS, and automatically ensure that your email comes to your server.
No. All emails are delivered instantly. Our service is real time which means that all emails will automatically be analyzed as they enter our systems, and if accepted forwarded to your mail server right away. The entire scanning process only takes a few seconds.
In order for the ScanMailXs filter to filter emails for your domains, you must modify the Mail Exchange (MX) record for your domain. You must insert mxdk01.scanmailx.com and mxdk02.scanmailx.com with same and lower preference than your own mail server so that emails will be sent to ScanMailX first where they are filtered and then sent to your server (mail.domain.com).
Many spammers often send to the MX record with the highest preference to try and get to backup mail systems with often weaker spam filtering. To ensure that they do not succeed with this, you should completely remove your own server from the MX configuration. You then just configure within ScanMailX user interface (Advanced configuration) the server we should forward to after scanning is complete.
If your internet provider is blocking for incoming mail, you can configure ScanMailX to forward email to another port on your server. This is configured in the Advanced Configuration menu. Remember that this requires that your mail server listens on the SMTP port as you configure.
Once you have modified DNS, you can check it through our MX Record Checker service to make sure that the "world" also sees your changes.
Yes - ScanSMTP is open on 3 different ports (25, 2525 and 587). We recommend using port 2525.
ScanSMTP is most helpful to individuals, small groups (friends, family and colleagues), and small- to medium-sized businesses for personal communications. The service is not intended for the following:
Most home or small-business users will find the ScanSMTP service to work just fine for their daily needs. If you do wish to send a newsletter or mailing list, we recommend using opt-in policies, explicit opt-out instructions on each email, and other procedures as required by the US CAN-SPAM Act, our Acceptable Use Policy and general e-mail etiquette.